The Faculty of Business Informatics Welcomes Mohamed El-Sakrawy for a Deep Dive into AI and CRM

The Faculty of Business Informatics was pleased to host Mr. Mohamed El-Sakrawy, Vice President of Dotshub Innovation and Tech Solutions, for an insightful session entitled "AI and CRM: Past, Present, and Future."

Held as part of the faculty’s ongoing efforts to bridge academic learning with industry trends, the session gave students a valuable opportunity to explore the evolving relationship between artificial intelligence and customer relationship management systems.

Mr. El-Sakrawy shared his extensive experience in the tech industry, highlighting the transformation of CRM tools from traditional data management platforms to AI-powered systems capable of predictive analytics, automation, and personalized customer engagement. He also discussed current market applications and offered a glimpse into future developments that redefine customer interaction and business intelligence.

The session concluded with an engaging Q&A segment, where students and faculty members exchanged ideas and discussed the implications of these technologies on business strategies and career paths.

We extend our sincere thanks to Mr. El-Sakrawy for his time and valuable insights, and we look forward to more collaborative events that connect our students with leaders shaping the future of technology and business.