IT Technical Support

Home > IT Technical Support

Job Title

IT Technical Support

Years of Experience

1 To 2 Years

Career Level

Experienced (Non-Manager)

Education Level

Bachelor’s Degree in Computer Science or Engineering degree

Job Description

The Job Holder should act on the user’s computer issues and give the proper support based on EUI IT standards. 

Duties and Responsibilities

  • Maintain helpdesk support and resolve problems to the end user’s satisfaction.
  • Check and respond quickly and effectively to requests received through the IT helpdesk and Phone and remote support for end users.
  • Install and configure computer hardware, software, systems, networks, printers, operating systems, screens, and scanners and review the inventory of all equipment.
  • Coordinate PC setup and deployment for new employees using standard hardware, images, and software.
  • Carry out timely workstation hardware and software upgrades as required.
  • Troubleshoot the network services (printing, email service, and Internet access)
  • Operate audiovisual equipment and assist in organizing events. 
  • Test and evaluate new technologies.
  • Batch operation and systems update.
  • Record events, problems, and their resolution in the ticketing system.
  • Follow up on new IT Purchase requests.

Skills and Qualifications

  • Preferable to have a Cert of any of these (A+, N+ or CCNA, MCSA, Extron AV associate, Apple Certified Support ).
  • Self-motivated and desire to succeed.
  • Excellent command of Arabic and English.
  • Excellent communication skills.
  • Good organizational and time management skills.
  • Good understanding of different computer systems, mobile devices, and other tech products.
  • Self-motivated and desire to succeed.
  • ITIL oriented or certified.